Welcome to Zoomcar Host Services (“Zoomcar Host Services”) located at www.Zoomcar.com (the “Site”) and the mobile application (the “App”). The Site and App (each the “Platform”) are owned and operated by Zoomcar India Private Limited, a company incorporated under the Companies Act 1956, having its registered office at Ground Floor, Enzyme Tech Park #4 Building, Domlur Service Rd 13, HAL Old Airport Rd Domlur 1st Stg, ISRO Colony Bengaluru - 560071 (also referred to as “Zoomcar”, “we,” “us,” or “our”). All access and use of the Platform and the services thereon are governed by our general Platform terms, (the “General Terms”), privacy policy available at https://www.zoomcar.com/host-policy?tab=privacy (the “Privacy Policy”), fee policy (“Fee Policy”) and service specific terms.
These Terms of Service, including specific terms and conditions applicable to the Hosts and Lessees and Add-on Services (this “Agreement”/ “Host T&C”) read together with the Privacy Policy, Fee Policy and other applicable policies (“Governing Policies”), collectively create the legally binding terms and conditions on which Zoomcar offers to you or the entity you represent (“you”, “User” or “your”) the Zoomcar Host Services (defined below), including your access and use of Zoomcar Host Services.
Please read each of Governing Policies carefully to ensure that you understand each provision and before using or registering on the website or accessing any material, information or availing services through the Platform. If you do not agree to any of its terms, please do not use the Platform or avail any services through the Platform. The Governing Policies take effect when you click an “I Agree” button or checkbox presented with these terms or, if earlier, when you use any of the services offered on the Platform (the “Effective Date”). To serve you better, our Platform is continuously evolving, and we may change or discontinue all or any part of the Platform, at any time and without notice, at our sole discretion.
We understand the importance of safeguarding your personal information and we have formulated a Privacy Policy https://www.zoomcar.com/host-policy?tab=privacy to ensure that your personal information is sufficiently protected. We encourage you to read it to better understand how you can update and manage your information on the Platform.
Zoomcar reserves the right to change the particulars contained in the Agreement from time to time and at any time. If Zoomcar decides to make changes to the Agreement, it will post the new version on the website and update the date specified above or communicate the same to you by other means. Any change or modification to the Agreement will be effective immediately from the date of upload of the Agreement on the Platform. It is pertinent that you review the Agreement whenever we modify them and keep yourself updated about the latest terms of Agreement because if you continue to use the Zoomcar Host Services after we have posted modified Agreement, you are indicating to us that you agree to be bound by the modified Agreement. If you don’t agree to be bound by the modified terms of the Agreement, then you may not use the Zoomcar Host Services anymore.
Zoomcar Host Services is a marketplace feature of the Platform more particularly described below. that helps owners of vehicles (“Hosts”/ “Lessors”) connect with users in temporary need of a vehicle on leasehold basis (“Lessee”) for their personal use (“Zoomcar Host Services”). Zoomcar does not itself lease or deal with such vehicles in any manner whatsoever and only provides a service connecting the Hosts to the Lessees so they may enter into a Lease Agreement (defined below). You understand and agree that Zoomcar is not a party to the Lease Agreement entered into between you as the Host of the vehicle or you as the Lessee of the vehicle, nor is Zoomcar a transportation service, agent, or insurer. Zoomcar has no control over the conduct of the Users of the Zoomcar Host Services and disclaims all liability in this regard. Zoomcar Host Services aims to establish and provide a robust marketplace of reliable Hosts and Lessees. Although Zoomcar Host Services provides support for the transaction between Hosts and Lessees, we do not guarantee the quality or safety of the vehicles listed on the Platform, nor can we guarantee the truth or accuracy of any listings, or whether Hosts and Lessees will consummate a transaction, including the completion of any payment obligations.
Zoomcar Host Services comprises of (a) the marketplace feature of the Platform https://www.zoomcar.com/zap/subscribe/host that enables Hosts and Lessees satisfying the applicable eligibility criteria listed below to connect with one another for leasing of vehicle for personal use; and (b) support/facilitation services for leasing including, among others, assistance with execution of the lease agreement, payment facilitation, vehicle cleaning/sanitization, vehicle delivery, on-road assistance, prospective Lessee diligence and vehicle usage/location tracking (“Add-on Services”); and (iii) web widgets, feeds, mobile device software applications, applications for third-party web sites and services, and any other mobile or online services and/or applications owned, controlled, or offered by Zoomcar. Zoomcar attempts to be as accurate as possible in the description of the Zoomcar Host Services. However, Zoomcar does not warrant that the Zoomcar Host Services, information or other content of the Platform is accurate, complete, reliable, current or error-free. The Platform may contain typographical errors or inaccuracies and may not be complete or current. Zoomcar reserves the right to correct, change or update information, errors, inaccuracies, subjective conclusions, interpretations, views, opinions or even human error, or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies, or omissions may also relate to availability and Zoomcar Host Services. The user of the Zoomcar Host Services shall not hold Zoomcar liable for any loss or damage relating to the same.
While you may use some section/features of the Platform without registering with us, to access the Zoomcar Host Services you will be required to register and create an account with us. Thereafter, only by the Hosts and Lessees satisfying the applicable eligibility criteria (listed below) will be able to use the services subject to the terms and conditions of this Agreement.
The Zoomcar Host Services are intended solely for users who are 18 years or older and satisfy user specific criteria below. Any use of the Zoomcar Host Services by anyone that does not meet these requirements is expressly prohibited.
To access and use the Zoomcar Host Services, you shall have to open an account on the Platform with a valid email address by providing certain complete and accurate information and documentation including but not limited to your name, date of birth, , an email address and password, and other identifying information as may be necessary to open the account on the Platform. Each user may open and maintain only one account on the Platform Please see below an indicative list of documents that you will be required to submit as part of the registration process on the Platform. Zoomcar may on a need basis request submission of additional documents as well, as it may deem necessary for facilitation of Zoomcar Host Services.
Once you have created an account with us, you are responsible for maintaining the confidentiality of your username, password, and other information used to register and sign into our Platform, and you are fully responsible for all activities that occur under this username and password. Please immediately notify us of any unauthorized use of your account or any other breach of security by contacting us at Host.support.in@zoomcar.com If you interact with us or with third-party service providers, you agree that all information that you provide will be accurate, complete, and current. You acknowledge that the information you provide, in any manner whatsoever, are not confidential or proprietary and does not infringe any rights of a third party.
By registering on the Platform, each applicant i.e., the Host and the Lessee authorizes Zoomcar and Zoomcar reserves the right, in its sole discretion, to verify the documents submitted by such applicant through the Platform. Zoomcar may in its sole discretion use third-party services to verify the information you provide to us and to obtain additional related information and corrections where applicable, and you hereby authorize Zoomcar to request, receive, use, and store such information in accordance with our Privacy Policy. Further, Zoomcar reserves the right, at its sole discretion, to suspend or terminate the Zoomcar Services to any of the registered users while their account is still active for any reason whatsoever. Zoomcar may provide any information necessary to the Hosts, insurance companies, or law enforcement authorities to assist in the filing of a stolen car claim, insurance claim, vehicle repossession, or legal action.
EACH HOST AND LESSEE ACKNOWLEDGES AND AGREES THAT: (1) NEITHER ZOOMCAR NOR ANY OF ITS AFFILIATES WILL HAVE ANY LIABILITY TO ANY USER FOR ANY UNAUTHORIZED TRANSACTION MADE USING ANY USERNAME OR PASSWORD; AND (2) THE UNAUTHORIZED USE OF YOUR USERNAME AND PASSWORD FOR YOUR PLATFORM ACCOUNT COULD CAUSE YOU TO INCUR LIABILITY TO BOTH ZOOMCAR AND OTHER USERS
Host hereby expressly consent to any consequential loss and warranty loss such as OEM “Original equipment Manufacture” warranty that you may suffer, as a result of fitment of the In-vehicle Device in the vehicle. Zoomcar will compensate the Host for any consequential losses to the electrical wiring as may be included in the Electrical Warranty provided by the OEM which occurs during the period the vehicle is in use by the Lessee on account of the same. Notwithstanding the foregoing Zoomcar will not provide any compensation upon termination of this Agreement or your account for any other reason whatsoever. You will not fit any other devices in the vehicle other than the In-Vehicle Devices, whether for customer privacy, GPS or otherwise. Upon termination of this Agreement for any reason whatsoever, Zoomcar will be authorised to remove In-Vehicle Device installed in the vehicle and any failure to do so due to a reason attributable to you, will result in a penalty on you as per the Fee Schedule. Further, you acknowledge and accept that Zoomcar collects GPS and driver behaviour related data through the In-Vehicle Devices and that the same will be collected even when you are using it for your personal use due to fitment of In-Vehicle Device in your Vehicle. You hereby agree and expressly consent that Zoomcar shall be allowed to collect such aforementioned data until removal of the In-Vehicle Device from the Vehicle. Once the vehicle onboarding process is complete the Vehicle will be listed on the Platform. Your Host listing page will also include information such as your city and area detail where the vehicle is located, your listing description, your public profile photo, your responsiveness in replying to Lessees' queries, and any additional information you share with other users via the Platform. By listing a vehicle, Hosts are agreeing to (i) provide true and accurate information and are representing that the information that they are providing is accurate; (ii) that the photos, contained in the listing are actual photos of the vehicle being advertised, and that they are not misrepresenting their vehicle in any way; (iii) maintain only one active listing, per vehicle, at a time; (e) truthfully represent any claims or allegations of damage; and (f) work in good faith to resolve any disagreement with Zoomcar and the Lessees.
This Agreement and its performance by Zoomcar or the users shall be subject to force majeure. If performance of any service or obligation under the terms and conditions of the General Policies, including this Agreement or other third parties in fulfilment of transaction (for e.g. home deliveries of vehicles, payment gateways etc.) are, prevented, restricted, delayed or interfered with by reason of labour disputes, strikes, acts of God, floods, lightning, severe weather, shortages of materials, rationing, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, pandemic, epidemic, lockdown, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this Clause, which are beyond the reasonable commercial control of Zoomcar or its third parties performing such services as sub-contractor to Zoomcar and could not have been prevented by reasonable precautions (each, a "Force Majeure Event"), then Zoomcar shall be excused from such performance to the extent of and during the period of such Force Majeure Event. For the avoidance of doubt, a Force Majeure Event shall exclude any event that a party could reasonably have prevented by testing, work-around, or other exercise of diligence. If the period of non-performance exceeds 60 days from the receipt of written notice of the Force Majeure Event, either Zoomcar or the user may by giving written notice terminate the Agreement.
Nothing contained in this Agreement and/or General Policies shall be construed as creating any agency, partnership, or other form of joint enterprise between Zoomcar and the users. If you have any questions regarding this Agreement, please email us at Support@Zoom.
